What to Do When You Can't Lodge a Claim — Build and Publish AI Marketplace

intro when claiming the build and publish ai marketplace incentive, you may reach the engagement list and find it completely empty , or the screen may throw an error or load blank with no options to select when this happens, there's nothing to select — so the claim can't be submitted the good news this isn't a mistake on your side it simply means the customer hasn't been switched on in microsoft's systems yet — and it's easily fixable there's no need to raise a partner support ticket the short video below walks you through exactly what to do to get it resolved and resubmit