Unable to verify Account - Legal Info

legal info if the account cannot be verified, the partner center account remains restricted this can block important actions such as accessing certain features or publishing offers in the commercial marketplace verification typically fails when the submitted company name, registration number, address, or supporting details do not exactly match official records, or when required information is missing or incomplete in some cases, microsoft may require additional documentation to confirm the legitimacy of the business this guide helps quickly identify why the legal info verification failed and how to resolve it 🔷 step 1 verify the partner tab first partner tab in pending status in this stage, the partner tab is in pending status because a few steps are still pending, such as email verification, identity verification, and employment verification, which need to be completed by the primary contact primary contact in this screenshot, the primary contact is johan you need to make sure of the following things make sure the primary contact is present, if not, please change the primary contact to the person who's available to action a few tasks change the primary contact or click on the go here/verification summary go here/verification summary hyperlink the progress bar will show pending actions, which can be as follows email verification ask your primary contact to check the mailbox and complete the email verification if there is no email, trigger the verification process by changing any details identity verification if the progress bar is stuck on identity verification, click on the hyperlink at the top of the page it will take the user to the identity verification window 🪪 identity verification process identity verification is the most important part of the partner tab once you are on the identity verification window get verified id primary contact person needs to complete this section go to the get verified id get verified id section and click select trusted partner select trusted partner follow the steps it prompts, sign in with the primary contact's email, an otp will be sent, then add the phone number on the screen scan the qr to start the process on the phone on the phone, the user will see the option to scan the id( it can be a driver's license or a passport) and a selfie present verified id once this is completed download the microsoft authenticator app and go to the second section present verified id, present verified id, and scan the qr code with the microsoft authenticator app, and it will complete the identity verification step 🕵️‍♂️ employment verification now the progress bar will go to the employment verification step it should verify automatically incase if gets rejected please check below make sure the following details are correct make sure the following details are correct compane name please double check that the name matches exactly compane name please double check that the name matches exactly what's in the legal documents legal address legal address the address should also match the legal documents note if the details do not match, please update them now you have everything ready, click on the partner tab and follow these steps click on the verification summary page click on the resolve button at the top of the page it will prompt you to submit the docs points to note you have three attempts to submit the docs please do not submit the wrong document ai tool does the verification, and it matches the details within 24 hours, the partner tab will be verified 🔷 step 2 verify developer tab once the partner tab is verified, move to the developer tab check the screenshot below; you will see the details are unmatched, which is why the developer tab is rejected partner tab developer tab next step match the following details in the developer tab, same as the partner tab partner tab partner tab developer tab developer tab company name publisher name primary contact name, email, phone legal address address ❗️important note once the partner tab (legal info) is successfully verified and the company details match official records, the developer tab verification is usually completed automatically in most cases, microsoft has already completed the employment or organization verification during the partner verification process because of this, when the same business details are used in the developer profile, the system can validate the account quickly expected outcome in roughly 95% of cases, the developer tab will move to verified shortly after the partner verification is completed if the employment verification is rejected, please resubmit the same supporting documents used during the partner verification this typically resolves the issue