Troubleshooting
Guide your customer when they have not completed the order.
3 min
it's easy for a customer to miss a step often it's always the same once they put the order in, they forget to click on "configure account now" which means the order stays incomplete this precise step is highlighted screenshot 3 🟣 type and click on "saas" in the search bar it will display all saas orders done through the marketplace step 1 screenshot 🟣 here will be displayed your offer pending configuration click on it for the example the one we use is named "lsitest" this won't be the same name for your order step 2 screenshot 🟣 click on configure account now customer will be redirected to your landing page and will complete it this is only when this step is done that it's good to go step 3 screenshot 💬 for more, contact us at support\@wetransact io