Partner Center, day-to-day
I have added WeTransact, but support/bot can't log in.
It appears there are policies or restrictions in place that are preventing the required action from being completed. These may exist in one of three areas outlined below. Let us guide you through identifying and resolving the issue. Please check below:
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How to Delete and Re-add support and bot?
Sign in to the Microsoft Partner Center and follow the steps below to re-add Wetransact access.
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Invite External Users in Azure Portal
If you are unable to add WeTransact users ([email protected] and [email protected]) directly in Partner Center — for example, because your account does not yet have the required admin permissions — you can invite them as external users through the Azure Portal instead.
How to update the primary contact email address in legal info?
Updating the primary contact email in Legal Info ensures Microsoft can reach the right person for compliance, tax, and account-related communications, keeping your Partner Center profile accurate and up to date.
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Account Verification Email Not Received by Primary Contact
During the legal information verification step in Partner Center, the primary contact may not receive the verification email. If left unresolved, this can become a significant blocker to completing account setup.
How to create a new users in Partner Center?
This guide walks you through creating a new user directly in Partner Center. This is the standard approach when you need to add a team member to your Partner Center account — whether that's a colleague who needs access to manage listings, view reports, or handle account settings. Note that only users with Global Admin or Account Admin permissions can create new users in Partner Center.
The steps to be followed by your global admin to give you the necessary level of rights.
Your Global Admin can assign you the required roles and permissions in Partner Center, ensuring you have the access needed to manage offers, enroll in programs, and perform Marketplace transactions. Follow the steps below:
How to Add a Location and Publisher Account in Partner Center?
Adding a location and publisher account in Partner Center lets you operate in different regions, meet local compliance requirements, and manage offers under the correct legal entity, ensuring accurate listings and payouts.
How to Create a Microsoft Support Ticket Without a Partner Center Account
If you do not have a Partner Center account, you can still raise a support ticket directly with Microsoft using the link below:
How to find an object ID of a user?
You might need an object ID for your support ticket. The Microsoft team asks for the object ID of the user for the owner user role request.
How to find PartnerGlobal ID?
To find the PartnerGlobal ID please follow the steps below:
How to check Microsoft Entra application roles?
Checking Entra app roles ensures the correct permissions are assigned, allowing it to access and sync data between your Partner Center account and the WeTransact portal without issues.
How does a CSP resell a Marketplace Solution? (Direct CSPs)
A Direct CSP can resell a Marketplace solution by purchasing it through Partner Center using their CSP tenant, then provisioning it for the customer under their subscription. The CSP manages billing, support, and customer relationship while the ISV provides the solution.
How to Enable Microsoft Authenticator via Azure Portal
This guide walks you through enabling Microsoft Authenticator for your Azure tenant via the Azure Portal, ensuring secure multi-factor authentication for your users.
How to generate activation links in Partner Center (CSPs)?
Generating activation links in the Partner Center reseller dashboard allows CSPs to provide customers with direct access to redeem and activate purchased Marketplace solutions, ensuring a smooth onboarding and provisioning process.