How to Cancel a Purchase via Microsoft Partner Center

for orders older than 3 days if your purchase is more than 3 days old, it can no longer be cancelled through the standard order management flow instead, you will need to submit a cancellation request through the partner center ai assistant follow the steps below step 1 – open the ai assistant go to partner microsoft com and click the stars icon (✦) in the top right corner of the navigation bar step 2 – select the earnings workspace and send your message when the ai assistant panel opens, select "earnings workspace" from the topic dropdown then, in the text field at the bottom, type "i want to cancel an order" and click the send button (>) step 3 – click "contact support" and fill in the initial form after sending your message, click the "contact support" button at the bottom of the panel the help + support form will open fill in the fields as follows • problem summary "i would like to cancel my order" • workspace earnings • problem type earnings (marketplace offers) > refund issues and requests once the fields are filled in, click the "review solutions" button to proceed step 4 – complete the support request form a more detailed form will open fill in the fields as follows • problem summary "i would like to cancel my order""issue a refund" etc • business justification explain why you are requesting the cancellation, e g "i would like to cancel this transaction as the customer agreed to" • program marketplace offers (create ticket) • offer and billing option select the relevant billing type, e g saas annual billing • full or partial refund select "partial" if you only want to cancel without a refund, or "full" if the customer is entitled to a full refund if a refund is needed, enter the expected refund amount in the customer's currency tip to find your purchase order id, go to partner center > insights > orders, then scroll down you will find all the relevant identifiers there, including the purchase order id (also called purchase record id), order date, customer name, and start date continue filling in the remaining fields • order date the date the purchase was made • purchase order id the purchase record id from the insights > orders view • customer name the name of the customer • start date the start date of the subscription step 5 – click next once all fields are complete, click the "next" button to proceed to the next step to create the ticket important notes • if you only want to cancel the order without issuing a refund, select "partial" and enter 0 as the refund amount • if the customer is entitled to a refund, you can choose between a partial or full refund and specify the amount • follow the instructions of the support agent to issue the refund eventually he will ask you to include the customer in the thread to confirm the cancelation