---
title: Unable to enrol in the commercial Marketplace "Something went wrong. Please try again; if this problem persists, please contact Microsoft support."
slug: unable-to-enrol-in-the-commercial-marketplace-something-went-wrong-please-try-again-if-this-problem-persists-please-contact-microsoft-support
icon: {"faIcon":"fa-brands fa-wordpress"}
docTags: 
createdAt: 2025-10-06T10:20:00.513Z
---

If you are trying to enrol in the **Microsoft Commercial Marketplace** and encounter an error message such as:

:::hint{type="danger"}
***Something went wrong. Please try again. If this problem persists, please contact Microsoft support.***


***Correlation ID: 6908785e-e3bf-402f-9b79-e32bdab2f1f4***
:::

###

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/o_b_k_CWN4UWVAlGUFXZ2_image-1.png)

### Step 1: Open a Microsoft Support Ticket

:::hint{type="success"}
Before trying any other steps, we recommend opening a support ticket with Microsoft. They can confirm whether the issue is related to your Partner Center configuration or account permissions.
:::

### Step 2: Try This Workaround

:::hint{type="success"}
If you want to attempt a quick fix while waiting for support, follow the steps below:

1. Go to **Partner Center**. 
2. Navigate to **Account Settings** → **Legal Info**. 
3. Look for the person listed as the **Primary Contact**. 
   - This person often has special access to Partner Center, as they were the one who originally created the account. 
4. **Contact this person** and ask if they can complete the Commercial Marketplace enrollment on your behalf. 
:::

### Step 3: Check the Identifiers Section with this person's account

:::hint{type="success"}
- Go to the **Identifiers** section in Partner Center. 
- Look for an existing **Publisher ID**. 
  - If a publisher is already listed, this means your organization is already enrolled in the Commercial Marketplace. 
:::

### Step 4: Request User Access

:::hint{type="success"}
If enrollment already exists:

1. Ask the **Main Contact** to invite you as a user in **User Management**. 
2. Once invited, you will regain access and be able to manage your Marketplace settings. 
:::

**Following these steps should resolve the issue and restore your access to the Commercial Marketplace.**

***💬 For more, contact us at : ***