---
title: Troubleshooting
slug: troubleshooting
icon: {"lucideIcon":"Crosshair"}
docTags: 
createdAt: 2025-06-19T11:29:41.922Z
---

## Deal registration tab error in WeTransact portal 

If you are trying to set up the Deal Registration tab on WeTransact portal and receive the error below. 



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## Raising a support ticket because my legal profile was not validated.

Raising a support ticket for an unvalidated legal profile allows you to get assistance from Microsoft in resolving verification issues so your account can meet compliance requirements and proceed with publishing offers.



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## Have an issue with Marketplace leads.

Having an issue with Marketplace leads means you’re experiencing problems receiving, accessing, or managing customer lead information from your Marketplace offers, which may require troubleshooting or support to resolve.



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## I have added WeTransact but support/bot can't login.

**Error Message:** *"Access is blocked by the organization"*

It appears there are policies or restrictions in place that are preventing the required action from being completed. These may exist in one of three areas outlined below. Let us guide you through identifying and resolving the issue.



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## Retrieving the ID – Managed Application

Retrieving the Managed Application ID allows you to identify and reference the specific deployment of your solution in Azure for management, support, or integration purposes. 

[<font color="#2166ae">**Read More&gt;**</font>](https://docs.wetransact.io/retrieving-the-id-managed-application)

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## Guide your customer when they have not completed the order.

It's easy for a customer to miss a step. Often it's always the same - once they put the order in, they forget to click on "Configure Account Now" which means the order stays incomplete.



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## Fixing Legal Profile Issues

Please be very careful to instructions. The Microsoft Team that validates Legal profiles is very picky and will need to have documentation that exactly match the information from your profile.&#x20;

[<font color="#2166ae">**Read More&gt;**</font>](https://docs.wetransact.io/fixing-legal-profile-issues)

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## Find your Global Admin to add an external User on Partner Center.

Finding your Global Admin ensures you can request the necessary permissions to add an external user in Partner Center, enabling them to collaborate on managing offers, customers, and programs.



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## Find who is the Admin on Azure is.

Finding who is the admin on Azure helps you identify the users with the highest permissions, allowing them to manage resources, subscriptions, and access controls across your Azure environment.



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## Configuring Cross-Tenant Access for Wetransact in Microsoft Entra

Configuring cross-tenant access for WeTransact in Microsoft Entra allows secure collaboration between your organization’s tenant and WeTransact, enabling the integration to access necessary resources while maintaining control over permissions and security.

[<font color="#2166ae">**Read More&gt;**</font>](https://docs.wetransact.io/configuring-cross-tenant-access-for-wetransact-in-microsoft-entra)