---
title: Raising a support ticket because my legal profile was not validated.
slug: raising-a-support-ticket-because-my-legal-profile-was-not-validated
icon: {"faIcon":"fa-brands fa-wordpress"}
docTags: 
createdAt: 2025-06-19T13:12:35.902Z
---

Raising a support ticket for an unvalidated legal profile allows you to get assistance from Microsoft in resolving verification issues so your account can meet compliance requirements and proceed with publishing offers. Please follow the steps below:

###  Click on Settings

![Step 1 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/7fb7eabd-e7b5-4046-a8bd-6f8605ebb063/6712edad-b467-4c89-858c-dc350a3d0ff9.png?crop=focalpoint\&fit=crop\&fp-x=0.7518\&fp-y=0.2928\&fp-z=1.7148\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=1012\&mark-y=2\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMwMjE3NzQmdz05OCZoPTk4JmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D)

### 🟣 Click on AI assistant and Support

![Step 2 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/efe2bdeb-4885-4c3f-aa4f-3064b2cec585/e8c9aa17-d2de-43fb-83c6-789fdc683f98.png?crop=focalpoint\&fit=crop\&fp-x=0.8882\&fp-y=0.0370\&fp-z=2.7129\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=748\&mark-y=6\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMwMjE3NzQmdz0xNzYmaD0xNTUmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D)

### 🟣 Select "Account Settings Workspace">"Verification Status"

![Step 3 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/a9cb2024-9974-4b73-9247-c62a4b8ab6bf/6553e277-e22e-47d5-aa18-1638bbdd2836.png?crop=focalpoint\&fit=crop\&fp-x=0.7460\&fp-y=0.4545\&fp-z=1.1673\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=502\&mark-y=114\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMwMjE3NzQmdz02ODQmaD02MDQmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D)

### 🟣 Write "My legal profile wasn't validated despite providing the documentation. I'm keen to complement and share whatever is needed by email"

![Step 4 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/cb88aa3f-711d-4d00-9116-f825e463035c/903502b6-691e-4caa-8cf6-d78c7629dff2.png?crop=focalpoint\&fit=crop\&fp-x=0.7413\&fp-y=0.8393\&fp-z=2.0384\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=33\&mark-y=513\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMwMjE3NzQmdz0xMTM0Jmg9OTMmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D)

### 🟣 Send the Prompt

![Step 5 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/f2f31a15-d6c1-41c0-b3ec-de215e18da52/10689aa7-0f13-4c8f-b4ef-b7c5e6d76b8b.png?crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=602\&mark-y=780\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkMwMjE3NzQmdz0xODAmaD00MSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)

### 🟣 Now click on Contact Support

![Step 6 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/b71d6205-26b4-491a-9431-62fbb508c714/415edcfd-d5ef-416b-9c36-950169dbb8ac.png?crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=602\&mark-y=780\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkMwMjE3NzQmdz0xODAmaD00MSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)

### 🟣 Click on All Account Settings Workspace

![Step 7 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/12079bee-b4b5-4a57-af6a-bca37b7622a3/ae3d35e8-4677-48f5-8c21-bff4743b8eb2.png?crop=focalpoint\&fit=crop\&fp-x=0.6992\&fp-y=0.4450\&fp-z=2.0345\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=134\&mark-y=374\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMwMjE3NzQmdz05MzEmaD04MyZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)

### 🟣 Click on dropdown trigger

![Step 8 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/45cbe64d-7c24-43d3-a21e-26714fc64c97/f2e5e373-e394-4896-aa77-eb2861bd2ec3.png?crop=focalpoint\&fit=crop\&fp-x=0.6881\&fp-y=0.4450\&fp-z=2.0661\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=173\&mark-y=387\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMwMjE3NzQmdz04NTMmaD01OCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)

### 🟣 Click on Account verification > Employment verification…

![Step 9 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/5df8786b-cd7a-4cb5-ac56-6004a5c5b368/a3407173-030e-4ef5-8f6a-d850ee56e735.png?crop=focalpoint\&fit=crop\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8)

### 🟣 Click on Review Solutions

![Step 10 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/6ef11744-ee47-4363-93c3-8631b6452b55/aded696e-d7ef-41d8-94f5-e45adcc22bd3.png?crop=focalpoint\&fit=crop\&fp-x=0.5330\&fp-y=0.5206\&fp-z=1.3310\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=561\&mark-y=416\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMwMjE3NzQmdz0yMDYmaD01NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)

### 🟣 Click on highlight

![Step 11 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/acf159fe-b0e3-4adc-9241-8a611857d3b5/b9a149c0-f787-4f6b-aeaa-abaaf7395e22.png?crop=focalpoint\&fit=crop\&fp-x=0.5124\&fp-y=0.5438\&fp-z=1.0597\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=595\&mark-y=775\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMwMjE3NzQmdz0yMzYmaD00MyZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)

### 🟣 Click on Yes

![Step 12 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/59baaf9e-af07-493f-9a76-9e73474d5e00/b1199606-c964-43e9-ab59-07030dcf9036.png?crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=610\&mark-y=637\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkMwMjE3NzQmdz02NyZoPTI4JmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D)

### 13. Click on Yes

![Step 13 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/f3b71669-9683-4c95-95cc-cf91d26497a0/831503f3-ac0a-4d33-9fab-8b6481be2f25.png?crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=610\&mark-y=551\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkMwMjE3NzQmdz02NyZoPTI4JmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D)

### 14. Click on No

![Step 14 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/5c306b76-9541-47dd-ae76-4abf675eaf8d/0076affb-434c-4a32-aa0c-b20a9cd7fcc0.png?crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=610\&mark-y=551\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkMwMjE3NzQmdz02NyZoPTI4JmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D)

### 15. Provide additional details such as the below

![Step 15 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/5e2f783b-c572-4e51-af4c-0710e678bb81/cf9f14d9-0b6e-4cff-b657-783a063ab83c.png?crop=focalpoint\&fit=crop\&fp-x=0.7225\&fp-y=0.5863\&fp-z=2.0345\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=78\&mark-y=291\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMwMjE3NzQmdz0xMDQ1Jmg9MjUxJmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D)

### 16. Provide a screenshot of your account verification feedbacks (the same you shared on the community) and click on Next

![Step 16 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/46c1d9f5-73dc-4709-a4e9-cfd9e736ed58/88f7cbd4-2692-42ce-91c8-782a0987a04f.png?crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=1089\&mark-y=778\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkMwMjE3NzQmdz03OSZoPTQxJmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D)

### 17. Fill your contact details and submit

![Step 17 screenshot](https://images.tango.us/workflows/b8a4f065-e82c-4d6b-a46c-0d0d3d45357c/steps/e758bb68-ba96-4dba-803e-2eba7c6c0ead/56d91f37-a782-4057-92a4-13ac415baff2.png?crop=focalpoint\&fit=crop\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8)

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