---
title: Frontier Accelerate for Marketplace: Fixing a Greyed-Out Buy Now Button
slug: frontier-accelerate-for-marketplace-fixing-a-greyed-out-buy-now-button
icon: {"faIcon":"fa-brands fa-wordpress"}
docTags: 
createdAt: 2026-10-21T13:43:10.983Z
---

If **Buy Now** is greyed out on the Frontier Accelerate for Marketplace offer, your Microsoft billing profile isn't linked to your Partner Center account, or hasn't loaded. Link or re-select it under **Account settings → Billing profile**, then buy the no-cost ($0) offer from **Membership offers**.

## The issue

After you complete the eligibility form and select **Enroll**, the **Buy Now** button for **Frontier Accelerate for Marketplace** stays greyed out under **Membership → Membership offers**. 

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/b3W-pRDEimm4J7uXTPwDu_upload.png)

## Step 1: Link your billing account and profile

Go to **Account settings → Billing profile** (under **Organization profile**). What you see there decides which steps to follow.

### If no billing account is linked

The page shows *No billing account linked* and *No billing profile linked*. Select **Start** to link them.

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/5WiDkYPWE29i3wKfiBDv-_upload.png)

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**1. Billing Account:** select your company's billing account, then select **Next**.

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/i7Zv-1FJ3Aqno7txbDjRP_upload.png)

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**2. Billing Profile:** select the billing profile that holds your payment method, then select **Next**. 

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/9WwFAjtk04U4um8-14luI_upload.png)

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**3. Review & Complete:** check the details, then select **Finish**. Once linked, you can purchase Microsoft AI Cloud Partner Program offers.

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/gnDNPWKnC3efHWiQoBtlH_upload.png)

###

### If a billing profile is already linked

If your billing profile is already linked but **Buy Now** is still greyed out, re-select it to restart the billing profile setup:

1. Go to **Account settings → Billing profile**.
2. Select **Change billing account**.
3. Re-select the **same** billing account and billing profile that are already configured.
4. Select **Finish**. This triggers the billing profile setup again.
5. Return to **Membership → Membership offers** and refresh the page. Check that the billing details load and **Buy Now** is available.

## Step 2: Buy the no-cost offer

Return to **Membership → Membership offers** and refresh the page. **Buy Now** is now active.

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/aZ-UkeNnfwqIEpyRlulQz_upload.png)

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**1.** Under **Frontier Accelerate for Marketplace** ($0 / no charge), select **Buy Now**.

**2.** In the side panel, check the billing account details, tick the acknowledgement box, and select **Accept agreement & place order**.

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/a3XbRGmlbvvifDKNF1VMb_upload.png)

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**3.** On the **Checkout** page, check that the total is **$0.00** and the billing account is correct. Tick the confirmation box, then select **Accept Agreement & Place Order**.

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/YybQUBNZWVf4CExSXly4h_upload.png)

##

## Step 3: Confirm your enrolment

After you place the order, the order page shows **Awaiting Payment**. This is expected for a $0.00 order, as nothing is charged. Microsoft's order page says benefits are provisioned 4 days after the order.

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/1Vl3SSu7UDQTUVjhXTxvA_upload.png)



Once the order is processed, **Membership offers** shows **Membership Active** for Frontier Accelerate for Marketplace.

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/UkSHBYdjKR7yA32pvETRD_upload.png)



Under **FA for Marketplace → Overview**, your status shows **ENROLLED (FREE)**, with benefits valid for 12 months.

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/v8h3D9KCNUbuiRhBojHFg_upload.png)



Once enrolled, you can resubmit any co-sell validation that failed on Frontier Accelerate enrolment.

**Still greyed out?** Raise a Partner Center support ticket with screenshots of the **Buy Now** button and your **Billing profile** page: [How to create a Partner Center support ticket?](https://docs.wetransact.io/how-to-create-a-partner-center-support-ticket)

## Need help?

Contact **[support@wetransact.io](https://support@wetransact.io)**