--- title: Create an IP-cosell support ticket (Billed Sales) slug: create-an-ip-cosell-support-ticket-billed-sales icon: {"faIcon":"fa-brands fa-wordpress"} docTags: createdAt: 2025-10-24T12:46:32.507Z --- :::::WorkflowBlock :::WorkflowBlockItem ### Prerequisites: **Take a screenshot of your Billed Sales in:** Partner Center => Insights => Commericial Marketplace => Revenue => Make sure it says 12 months ![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/XzTgq9pex8HFW_uZSARXE_image.png) **** **WE START** Go to [Microsoft Partner Center - Home](https://partner.microsoft.com/en-us/dashboard/home) ::: :::WorkflowBlockItem ### Click on the Stars Icon next to the settings icon ![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/cB80oCESSenZsxJdWpjGx_ab-capture-image.png) ::: :::WorkflowBlockItem Send a message in the bot chat, and click "Contact support" ![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/TUMvC96pJzal76L1aUoq9_image.png) ::: ::::WorkflowBlockItem :::Paragraph{indent="1"} **Select**: ::: :::Paragraph{listStyleType="disc" indent="2"} **Workspace**: Referrals ::: :::Paragraph{listStyleType="disc" listStart="2" indent="2"} **Problem type**: Azure Ip co-sell eligibility requirements ::: :::Paragraph{listStyleType="disc" listStart="3" indent="2"} **Click on**: Review solutions ::: ![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/BoUlHjnfDKD5fHA13lLjW_image.png) :::: :::WorkflowBlockItem Click on "**create a support request**" ![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/OsPqvhau_w3ADsp5gN-_c_image.png) ::: :::WorkflowBlockItem **Add problem summary and description using these templates:** **Problem summary: ** **\{Company Name}**’s **Ip-cosell verification** has been **rejected** due to the indication that billed sales are below **$100.000**. However, we can confirm that we have **achieved more than $100K in billed sales** through the **Microsoft Commercial Marketplace**. The attached **screenshot(s)** provide evidence of the billed revenue exceeding the required threshold. We request escalation to review and verify the billed sales data to ensure proper recognition and approval of the **IP-coselle verification**.**** **Description**: Please reassess and validate the IP-cosell verification based on the attached proof of billed sales exceeding $100K in the Microsoft Marketplace. Once verified, we request that the IP-cosell verification status be updated to approved. ::: :::WorkflowBlockItem **Fill the rest of the information and attach:** **- the screenshot of the Billed sales in "prerequisites section" ** ![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/7K5kdDQ6ZBkAtwIa_Dyuz_image.png) ::: :::WorkflowBlockItem **Click on next and fill the rest of the contact information** ![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/lVJ1N_qPPIxxiERyO-HTP_image.png) ::: :::WorkflowBlockItem **Please escalate this issue with your AE or PDM at Microsoft.** ::: ::::: ***💬 For more, contact us at : ***