---
title: Account Verification Email Not Received by Primary Contact
slug: account-verification-email-not-received-by-primary-contact
icon: {"faIcon":"fa-brands fa-wordpress"}
docTags: 
createdAt: 2026-05-06T12:21:53.546Z
---

During the legal information verification step in Partner Center, the primary contact may not receive the verification email. If left unresolved, this can become a significant blocker to completing account setup.

To fix this follow these steps: 

### 🟣 1. Click on outlook settings in web browser on in a app. 

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/P0LIkIOuVMG3wQT7G6LeM_download-66.png)

### 🟣 2. Click on junk and in middle of screen you will see, safe senders

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/wHkU8VBC6eKSSANNvaH0G_download-67.png)

### 🟣 3. Click on Add Safe sender and add both emails and press ok . Check the emails below. 

:::hint{type="success"}
**maccount\@microsoft.com**

token\@microsoft.onmicrosoft.com
:::

![](https://api.archbee.com/api/optimize/wlBoYP3-_D88k8I6lqBSW/JesTDVGu69Z0rVZ7dmO5f_download-69.png)

**This should fix the issue and primary contact will get email from Microsoft for email verification. **

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### <font color="#A855F7">💬 **Need Help?**</font>

**Contact:&#x20;**<font color="#A855F7">***support\@wetransact.io***</font>&#x20;
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